ELECTRONIC GAMING CLERK
Provide the very best guest service. Greet guests and assist in explaining how to play the Video Lottery Terminal (VLT) and Electronic bingo games. Sell, make change and make payouts when required. Comply with internal controls and departmental procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES are divided into four areas of main responsibilities. Daily schedules dictate which duties and responsibilities will be performed each day based on the assignment given. Other duties may be assigned.
Slot Attendant : Responsible for the verifications of jackpots, payment and completion of jackpots. Roams the assigned area and identifies machine problems or patron issues that may need attention.
Key Person: Troubleshoots player terminals and electronic bingo systems and assists with corrective action. Maintains cleanliness in assigned area.
Booth Cashier : Responsible for impressed bank in an enclosed area and provides over-the-counter transactions for both guests and team members. Transactions include payment for jackpots and fills and coin/currency/ticket/card redemption for guests.
Change Person: Responsible for impressed floor bank for guest transactions of currency and ticket exchange for gaming play. Verifies and assists payment for jackpots and proper paperwork. Roams assigned area and alerts Electronic Gaming Supervisor of problems with machines, guest discrepancies or any other issues that need immediate attention. Provides general maintenance and cleanliness of assigned areas.
Learns and executes electronic gaming department systems, policies and procedures.
Exercises good salesmanship techniques and displays professionalism and courtesy towards customers, co-workers and management at all times.
Instructs guests on how to play the various VLT /Electronic bingo games by providing clear and concise instructions.
Writes or verbally reports activities, observations and recommendations on a daily basis.
Follows protocol at all times.
SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other team members of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or team members of organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money
Ability to apply common sense understanding to carry out instructions furnished in written and oral form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Washington State Gaming Class III License.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is frequently required to stand, walk, and talk or hear, bend, twist and reach. The team member is occasionally required to use hands to finger, handle, or feel. The team member must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly exposed to second hand smoke. The noise level in the work environment is usually moderate to loud.