Marcus JoeMarcus Joe

Guest Satisfaction Agent at the Lodge

For Marcus, the remodeling project means bigger, better dining and gaming facilities. New additions, including dining outlets and a larger non-smoking gaming floor, will help accommodate each guest’s unique needs. The atmosphere is welcoming, and team members are working extra hard to answer any questions a guest may have and help them feel comfortable during their stay, Marcus says. When guests check in at the Lodge, they receive a gift bag with construction-themed gifts inside, such as a festive hard hat and earplugs, which guests appreciate. Marcus is excited to be part of the changes and to see the vision grow into a completely new facility.

The whole team has a great attitude and willingness to go above and beyond to work together to create an amazing guest atmosphere.