Our Team

Meet our team

Mandi Nielsen

Front Office Supervisor

Favorite Quote

"If it is to be, it is up to me."

About Mandi: To Mandi, guests and team members at the Swinomish Casino & Lodge are more than just that — they’re family. Each day, she looks forward to interacting with guests and ensuring that they have a memorable and pleasant experience.  She especially loves seeing regular guests return. Mandi helps supervise different aspects of the Lodge, but she mainly focuses on guest interaction and customer service, something she loves to do. Mandi has now been working in the hospitality industry for more than nine years, having worked her way up the ranks. As a mother, Mandi attributes much of her success to being a parent. She’s believes that raising a child teaches valuable qualities, such as being patient, punctual and driven to succeed. When Mandi isn’t spending time at the Lodge, she visits the park and explores the outdoors with her daughter.  At home, they spend their time with their adopted stray cat and rescue dog. Throughout life, Mandi has believed that respect and honesty are two vital values in life. No matter who the person, Mandi always helps them with a smile and treats everyone with the uttermost respect. Her upbeat and bright personality is what makes her an excellent leader when it comes to team and guest interaction. If someone’s having a rough day, Mandi will go out of her to way to put a smile on their face. It’s through these skills that she’s been able to provide excellent customer service to fulfill each guest’s individual needs.